FAQs

In the year of 2020, we need more than just one wonderful night – how about It’s A Wonderful Week

For the safety of our community, staff and stores, we have decided to transform our 22nd Annual It’s A Wonderful Night event into a week-long holiday kick-off that supports local charitable organizations, while safely hosting experiences & entertainment you’ve grown to love about this event. 

It is important now more than ever to give back to local organizations that make such a big impact on those within our community. Although this year will be much different than our typical event, we hope you’ll find it in your heart to help us give back by purchasing a ‘ticket’ to support these amazing organizations, and to join us during It’s A Wonderful Week to shop your favorite stores and kick off the holiday season! 

Join us anytime from November 22-28 to take part in exciting holiday experiences, shop the best sales of the season and get your chance to WIN prizes, all while supporting local non-profits! 

See important FAQs below. Have more questions? Please email westacres@westacres.com.

Buy Tickets

 

What can I expect from this year’s event?

Attendees can expect to experience many of the things they’ve grown to love about our It’s A Wonderful Night event, just throughout the entire week from November 22-28. Our halls will be decked with holiday decor galore, our stores will be hosting the very best sales, giveaways and prizes will be abundant, and festive performances and amenities will take place throughout the week. Please see the event schedule here!

How do I purchase a ticket?

Tickets can be purchased by going to our It’s A Wonderful Week webpage starting November 1! Simply visit westacres.com and click on the It’s A Wonderful Week info button, then find “Purchase Ticket”. Tickets are ONLINE ONLY this year. If you plan to attend with friends or family*, we ask that everyone please buy their own tickets, so names are properly entered into the door prize drawings and for a quicker check-in process. 

 

*Members of one immediate family may purchase tickets together.

Why are there fees for tickets this year?

We know, we hate fees just as much as the next person, but unfortunately moving tickets online means adding minimal convenience and processing fees. We chose to go this route for the safety of our community and staff as to not have physical tickets needing to be passed through multiple people. We hope you can forgive this minor financial inconvenience.

What does my ticket get me?

A ticket purchase is the only way to unlock chances to win exciting giveaways, curated promotions and special amenities that will be happening during It’s A Wonderful Week. By purchasing a ticket you are automatically entered to win all of our amazing prizes! When you check-in at the event (see more details on this below) you’ll receive a second entry for prizes, as well as an exclusive event swag bag* filled with awesome surprises and can’t-miss coupons (one swag bag per ticket, per customer).

*The first 4,000 ticket holders to check-in during event week will receive an event swag bag. 

How do I choose an organization to benefit from my ticket purchase? What organizations are participating this year?

When you go to purchase your ticket, you will be able to choose which organization each ticket you are buying will benefit. A list of organizations will be available via a drop-down menu at this point of the purchase process. You can view the list of participating organizations here.

Will 100% of the ticket proceeds go to organizations like years past?

Yes! 100% of the $5 ticket proceeds will go to participating organizations. Final dollar amounts will be determined by how many tickets each organization sold/how many attendees chose that organization when purchasing their ticket. We are proud to continue this as part of this year’s event!

How do I utilize my ticket the week of the event?

Come November 22-28, you’ll be able to use your ticket to unlock exclusive amenities and experience AND another entry for door prizes by getting your ticket scanned at our It’s A Wonderful Week Check-in Booth, located in the food court, near Guest Services. Please have your ticket QR code (located in your ticket confirmation email) ready on your phone or printed out when ready to check in!

Can I attend It’s A Wonderful Week any day from November 22-28?

Yes! Feel free to attend any time during mall hours from November 22-28*. A check-in booth, located in the food court, near Guest Serivces, will be staffed all hours for attendees to receive their swag bag. See the event schedule and sales page to see what’s happening all week long!

*Should you decide to come more than once throughout the week, just know your ticket will only be able to be used once at the event check-in booth.

I didn’t receive a ticket confirmation email. What should I do?

If you don’t see a ticket confirmation email in your inbox, please be sure to first check your junk and spam mail. Still don’t see it? Please email westacres@westacres.com with your name and contact information so we can verify your ticket purchase and re-send a confirmation.

What safety precautions do you have in place?

As always, safety is our top priority. This year’s event was adapted to ensure our customers feel safe, and that we remain diligent in our efforts to protect our customers, staff and stores during their time at West Acres. From increased cleaning and sanitation practices to distancing messaging, you can see all of our Safe Shopping Experience protocols by clicking here. 

We ask that while we work to provide a safe environment, you do your part while visiting us as well:

– Masks are required to be worn by everyone inside West Acres above the age of 5 (exceptions for when eating & drinking) 

– Sanitizing stations are placed conveniently throughout the mall. Please practice proper and frequent hygiene by using the sanitizing stations and partaking in hand washing. 

– Please practice physical distancing from non-household members and refrain from gathering in groups.

– If you feel ill or may have been exposed to COVID-19, please do not visit West Acres. 

To learn more about A Safe Shopping Experience at West Acres, click** here**. 

 

Not ready to visit us yet? No problem! Your ticket proceeds not only provide a valued donation for the organization you chose, your ticket automatically enters you into the drawing for prizes – no attendance necessary! Want to take advantage of the amazing sales going on in our stores? Click **here** to learn about our stores that offer curbside pickup and local delivery!

I can no longer attend the event. What is your cancellation policy?

Given that tickets are solely a donation dedicated to local nonprofits, we are unable to issue refunds for unused tickets. However, tickets may be transferred to another party for use during the event as long as they have your confirmation number, QR code and booking name.

I cannot attend the event, but want to contribute to the nonprofits. Can I still purchase a ticket?

Absolutely! By purchasing a ticket you’re not only making a valued contribution to the efforts of amazing local nonprofits, you’ll also still automatically be entered to win our awesome prizes.

I missed the event but purchased a ticket. Can I still receive a swag bag?

Unfortunately we are only able to provide the swag bag to attendees who checked in to the event by visiting West Acres and getting their ticket scanned at our check-in booth. You are, however, still entered to win all of the awesome prizes!