FAQs

After a year off from our annual It’s A Wonderful Night event last year, we are thrilled to be bringing it back for 2021! Read below for answers to the most commonly asked questions about this year’s event. We hope to see you there!

Have more questions? Please email marketing@westacres.com.

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What can I expect from this year’s event?

Attendees can expect to experience many of the things they’ve grown to love about our It’s A Wonderful Night event! Our halls will be decked with holiday decor galore, our stores will be hosting the very best sales, giveaways and prizes will be abundant, and festive performances and amenities will take place throughout the evening. 

How do I purchase a ticket?

Tickets can be purchased by going to the “Tickets” page and clicking “Buy Tickets”! Tickets are ONLINE ONLY this year. If you plan to attend with friends or family*, we ask that everyone please buy their own tickets, so names are properly entered into the door prize drawings and for a quicker check-in process.

*Members of one immediate family may purchase tickets together.

What does my ticket get me?

A ticket purchase is your access into this after-hours event, and only way to unlock chances to win exciting giveaways, curated promotions and special amenities that will be happening during It’s A Wonderful Night. By purchasing a ticket you are automatically entered to win all of our amazing prizes!

How do I choose an organization to benefit from my ticket purchase? What organizations are participating this year?

When you go to purchase your ticket, you will be able to choose which organization each ticket you are buying will benefit. A list of organizations will be available via a drop-down menu at this point of the purchase process. 

Will 100% of the ticket proceeds go to organizations like years past?

Yes! 100% of the $5 ticket proceeds will go to participating organizations. Final dollar amounts will be determined by how many tickets each organization sold/how many attendees chose that organization when purchasing their ticket. We are proud to continue this as part of this year’s event!

I didn’t receive a ticket confirmation email. What should I do?

If you don’t see a ticket confirmation email in your inbox, please be sure to first check your junk and spam mail. Still don’t see it? Please email westacres@westacres.com with your name and contact information so we can verify your ticket purchase and re-send a confirmation.

I can no longer attend the event. What is your cancellation policy?

Given that tickets are solely a donation dedicated to local nonprofits, we are unable to issue refunds for unused tickets. However, tickets may be transferred to another party for use during the event as long as they have your printed or emailed ticket to show at check-in.

I cannot attend the event, but want to contribute to the nonprofits. Can I still purchase a ticket?

Absolutely! By purchasing a ticket you’re not only making a valued contribution to the efforts of amazing local nonprofits, you’ll also still automatically be entered to win our awesome prizes.