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A Safe Shopping Experience

At West Acres, safety has always been our top priority. If and when it feels right for you to visit, we have procedures to protect the health and safety of our customers, stores and staff. We also ask that you do your part to contribute to a safe experience for all while visiting West Acres.

West Acres  hours are 10am-8pm Monday-Saturday & 11am-6pm Sunday.

Store hours will vary due to COVID. Please contact individual stores to confirm hours.

 

FAQs

Find answers to commonly asked questions below. Don’t see your question? Feel free to give us a call at 701-282-2222 or email westacres@westacres.com

What are mall hours?

Mall hours are 10am-8pm Monday-Saturday and 11am-6pm Sunday. Some store hours may vary. Please see individual store listings here. These are temporary hours, and we will keep everybody updated on any changes going forward.

Are masks required at West Acres?

Masks are strongly recommended for guests during their time at West Acres for the safety of our community, stores and staff. West Acres team members will be wearing masks in support of these efforts. Please note: Each store may have their own mask policies or requirements. Thank you for being respectful of them during your visit.

Are stores operating differently?

All our stores will have their own individual guidelines and procedures that they will be following. Some stores, such as salons and restaurants, will have specific guidelines to follow set-forth by the state.  Customers should contact stores directly with any questions.

Do we have curbside pick-up for our stores?

Yes! Click here for the many ways to shop your favorite stores. Many of our stores have curbside pick-up available. Each store has their own process, but we have implemented three designated curb-side pick-up parking zones located in rows 12 and 20 on the north side of the building, and one on the west side of the building near the fountain entrance.  Stores that have curbside options have been marked on our store directory, and customers can contact stores directly for information.

Which amenities are currently closed?

Many of our high-touch amenities will be discontinued until further notice to help with physical distancing as well as to ensure the safety of our employees and guests. Closed amenities include: Playland, Coat and package check, drinking fountains and courtesy phone.

Are all restrooms open?

Yes, all restrooms, mothers’ rooms and family restrooms are open. We will be cleaning them frequently, and they will be closed throughout the day at various times for deep cleaning. During cleaning, carts will be placed in front of the door with a sign that shows customers where alternative restrooms are located.  Within the restrooms, every other stall will be closed to allow for physical distancing.

Are there enhanced sanitation procedures in place? 

Providing a clean and safe environment has always been a top priority for us. Ever since our re-opening in May 2020, our team has worked diligently to create enhanced cleaning procedures to ensure an additional level of cleanliness and sanitation (where applies). There are also hand sanitizer conveniently places throughout the center for customer use. We highly encourage their use during your visit!