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A Safe Shopping Experience

At West Acres, safety has always been our top priority. If and when it feels right for you to visit, we have created policies and procedures to protect the health and safety of our customers, stores and staff. We also ask that you do your part to contribute to a safe experience for all while visiting West Acres.

Current Mall Hours

10am-7pm, Monday-Saturday & 11am-6pm Sunday

All stores are now open all mall hours (see below for exceptions).


We also encourage you to take the time to read through our safety guide that gives further detail on safety protocols and customer expectations currently in place, before your next visit.

Store Policies

Many of our stores are taking additional precautions to protect their customers and staff. Below you will see which stores require masks, along with info on fitting rooms and other relevant store information that may impact you during your visit, including any stores with alternate hours. (*Policies and hours are subject to change without notice. Please contact individual stores for details.)

  • Almost Famous
    • You must have a mask to enter store (available to buy for $1); customers limited to 2 groups of 2 in store; must use hand sanitizer and participate in a verbal questionnaire before entering the store. Employees will be in full protective gear when providing piercing services. Please see store for complete details. 
  • American Eagle
    • Masks required 
    • Fitting rooms open
  • Apricot Lane
    • Fitting rooms open
    • Limit 8 customers in store at any one time 
  • AT&T
    • Masks required 
  • Bareminerals
    • Masks required 
    • Limit 6 customers in store at any one time 
  • Bath & Body Works
    • Masks required
    • Monday through Thursday 9 am – 10 am for elderly and high risk shoppers
  • Best Buy
    • Masks required
    • Best Buy will be limiting capacity to ensure social distancing. Entry to the store will be on the exterior entry side only at this time. Curbside pickup still available!  Customers are able to still make appointments for sales, but appointments for sales are not required.
  • Boot Barn: Open 9am-7pm Monday-Saturday, 10am-6pm Sunday
    • Limit of 10 customers in the store at one time. Fitting rooms open.
  • Buckle
    • Fitting rooms open
  • Chick-Fil-A: Open 8am-10pm Monday-Saturday, Closed Sunday
    • Dinging Room Open, Drive-Thru, Curbside and Delivery 
  • Chico’s
    • Masks required 
    • Limit 10 customers. Masks required in store. 
  • Children’s Place
    • Masks required
  • Chili’s: Open 11am-10pm
    • Safe seating following state-mandated social distancing guidelines. Curbside pick-up available 11am-9:30pm
  • Christopher & Banks
    • Masks required 
    • Fitting rooms open
  • CJ Banks
    • Masks required 
    • Fitting rooms open
  • Claire’s
    • Masks required
  • CRAVE: Open 3pm-8pm Sunday-Thursday, 3pm – 9pm Friday & Saturday
    • Safe seating following state-mandated social distancing guidelines. Curbside pick-up and free delivery available. 
  • Dry Goods
    • Fitting rooms closed
  • Eddie Bauer
    • Mask required to enter store
    • Fitting rooms closed
  • Essentia Health: Please call 701-364-6600 for hours and information
    • Masks required 
  • Evereve
    • Masks required
    • Fitting rooms open
  • Express
    • 3 fitting rooms are open at this time
  • Eyecare Associates
    • Masks required 
    • The optical and office is open by appointment. Call 701 282-5880 to schedule
  • EZ Alterations: Open 10am-6pm Mon-Fri, 10am-2pm Sat, closed Sundays
    • Masks required 
  • Forever 21
    • Masks required 
    • Fitting rooms closed
  • Foss Swim School: Open for private & semi-private lessons only (call for details)
  • Francesca’s
    • Masks required
    • Fitting rooms open
  • Game On
    • Masks required 
    • Sanitizing stations, wipes, and instructional signage are located within the arcade.
  • GameStop
    • Masks required 
    • Limit 5 guests in store at any one time
  • Gap
    • Masks required
  • Granite City: Open Mon-Thur 11am-9pm, Fri 11am-10pm, Sat 10am-10pm, Sun 9am-9pm
    • Safe seating following state-mandated social distancing guidelines; limited our capacity by 50 percent, creating open space, yet comfortable; trained all our associates on proper personal sanitation practices; full-time coverage of associates whose sole focus will be sanitizing; all tables, menus, and chairs will be wiped down and sanitized after each guest visit; all associates will have been checked for temperature and virus related health issues before every shift; trained our associates on proper guest interaction protocols; our silverware will come to you in a plastic sleeve.
  • Helzberg Diamonds
    • Masks required 
  • Hollister
    • Masks required 
    • 2 fitting rooms are open at this time
  • Hot Topic
    • Masks required 
  • JCPenney & JCPenney Salon: Open 11am-7pm Monday-Saturday, 11am-6pm Sunday
    • Masks required 
    • Limited fitting rooms
    • Wednesdays and Fridays, JCPenney will open 1 hour early (11am) for High Risk Customers
    • The South door will be for Returns and Online Orders Only
    • The West and North (mall entrance) doors will be the only doors open to shoppers. The East door will not be open.
  • J&S Sunglasses: Open Mall Hours
    • Masks required
  • Justice
    • Masks required
    • 5 families in the store at a time
  • Kay Jewelers
    • Masks required
  • Lane Bryant
    • Masks required
    • 1 fitting room is open at this time
  • LensCrafters
    • Masks required
  • Lids
    • Masks required
  • Loft
    • Masks required
    • Limit 10 customers in store at any one time
  • lululemon
    • Masks required
    • 10 guests allowed in store at one time; not accepting cash; fitting rooms open at half capacity
  • Lux Spa
    • Masks required
  • Macy’s
    • Masks required 
    • Select fitting rooms open
  • Maurices
    • Masks required 
  • Nails Pro
    • Masks required
  • Panera Bread: Open 8am-9pm daily
    • Dine In, Drive-Thru, Curbside and Delivery 
  • Piercing Pagoda
    • Masks required
  • Pink
    • Masks requested
  • Regis Salon
    • Masks required
  • Shirt Shop
    • Masks required
  • T-Mobile
    • Masks required
  • Talbot’s
    • Masks required
    • Fitting rooms open at half capacity
  • Tip Top Tux (closed 7/31-8/2)
    • Masks required
  • Verizon
    • Cloth Masks required
  • Victoria’s Secret
    • Masks required
  • Visionworks
    • Masks required
  • West Acres Pharmacy: Open 9am-5:30pm, Monday-Friday; 9am-noon Saturday, Closed Sunday
  • White House Black Market
    • Masks required
  • Zales
    • Masks required 
  • Zumiez
    • Fitting rooms closed

 

FAQs

Find answers to commonly asked questions below. Don’t see your question? Feel free to give us a call at 701-282-2222 or email westacres@westacres.com

What are mall hours?

Right now, mall hours are 11am – 6pm. Doors will unlock at 10:50am each day and will lock promptly at 6pm. We are not open early for walkers.  These are temporary hours, and we will keep everybody updated on any changes going forward.

Are stores operating differently?

All our stores will have their own individual guidelines and procedures that they will be following. Some stores, such as salons and restaurants, will have specific guidelines to follow set-forth by the state.  Customers should contact stores directly with any questions.

Do we have curbside pick-up for our stores?

Many of our stores have begun to take curbside pick-up orders. Each store has their own process, but we have implemented two designated curb-side pick-up parking zones located in rows 12 and 20 on the north side of the building.  Stores that have curbside options have been marked on our store directory, and customers can contact stores directly for information.

Why does West Acres have a minor policy, and does it impact store employees?

Visitors age 16 and under must be accompanied by a legal guardian during their visits to West Acres. This policy is in place during all mall hours and is temporary during our first phase of re-opening. The policy is in place for the safety of our community. Any store employees that are 16 and under are still allowed in the mall to work, and can also travel freely during their breaks for meals, etc.

Which amenities are currently closed?

Many of our high-touch amenities will be discontinued until further notice to help with physical distancing as well as to ensure the safety of our employees and guests. Closed amenities include: Playland, Coat and package check, gift wrapping services, the buffalo court piano, center court books, fountain court kaleidoscopes, photobooths, drinking fountains and courtesy phone, Roger Maris museum viewing room and candy machines.

What services are currently offered at Guest Services and the mall office?

Limited services will be provided at Guest Services during this time. Services available will include wheelchair and electric cart rentals as well as mall card sales. We encourage guests to use credit/debit or contactless pay instead of cash, but it is not required. The mall office will remain closed.

Are all restrooms open?

Yes, all restrooms, mothers’ rooms and family restrooms are open. We will be cleaning them frequently, and they will be closed throughout the day at various times for deep cleaning. During cleaning, carts will be placed in front of the door with a sign that shows customers where alternative restrooms are located.  Within the restrooms, every other stall will be closed to allow for physical distancing.